Q:How do I unsubscribe from Belk's email marketing?A:When you receive an email from Belk, there is an unsubscribe option at the bottom. Click on this to be excluded from further email promotions.
Q:Why do the coupons have so many exclusions?A:Some of the brands that Belk carries in store and online do not allow for their merchandise to be discounted or discounted more than a specified percent off. When coupon exclusions do apply, Belk provides an online link to the specific restrictions.
Q:Why does my promotional coupon not work?A:There may be some requirements not met for the special offer, other exclusions may apply or the promotional offer has expired. Please note: Belk.com is only able to apply one promotional code per item.
Q:Do I need a different username and password for belk.com and www.belkcredit.com in order to pay my credit card bill online?
A:Yes, your log-in information for belk.com is not interchangeable with www.belkcredit.com. This is done on purpose to provide you with the most personal protections for both accounts.
Q:Where do I mail my Belk Rewards credit card payments?
A:Please use the address listed below to mail your payment. Also, please write your account number on your check or money order made payable to BELK.
P.O. Box 530940
Atlanta, GA 30553-0940
Q:How do I pay my Belk Rewards Card bill online?
A:In order to pay your Belk Rewards Card bill online, you will need to register with www.belkcredit.com. After registration, you will be able to access the "Pay Online" option through www.belkcredit.com/payyourbill. The Belk Rewards Card is issued and operated by Synchrony Bank (SYNCB).
Q:What should I do if my Belk Rewards Card is lost or stolen?
A:Please call Belk Credit Customer Service at 1-800-669-6550. Agents are available Monday-Saturday, 8:30am – 7:00pm ET. If you call after hours, please follow the automated telephone prompt for reporting lost or stolen Belk Rewards Cards.
Q:What shipping options are available? What does shipping and handling cost?
A:We offer three levels of service: a) Standard; b) Premium 2-Day; and c) Express Overnight. We also offer APO/FPO (Army Post Office/Fleet Post Office) shipping. All shipping and handling charges will be calculated according to the pricing chart listed below. Depending on the destination of the package(s), you can expect to receive your order within 4-7 business days from the ship date. A business day is considered any day other than Saturday, Sunday, holidays or other business closings. Belk partners with various shipping industry leaders for merchandise delivery. Final delivery service is determined by levels of service or package weight. (Please note, Belk cannot ship to PO Boxes.)
Merchandise and Gift Card Shipping Fees
Purchase Amount$98.99 or Less
Purchase Amount$99.00 or greater
Purchase AmountGift Cards
*Beauty and Fragrance orders of any amount ship free.
* A surcharge of up to $25 may apply on oversized items. Surcharge is assessed per item, and is based on size and/or weight. The surcharge is in addition to any shipping fees.
In order to utilize our Premium Two Day and Express Overnight shipping services, all orders must be placed by 1:00 PM (Eastern Time), Monday through Friday. Any Premium Two Day and Express Overnight request order, placed after 1:00 PM (Monday through Friday), will be processed the following business day. For all orders placed before 1:00 PM ET on Friday, the following business day is Monday (excluding holidays or other business closings). Belk.com orders are not delivered on weekends.
Q:Will Belk ship packages to a PO Box?A:Belk does not currently ship packages to any address containing a PO Box. In order to provide the fastest delivery service to our customers, all packages leave our fulfillment center via FedEx, which does not accept PO Boxes as shipping addresses.
Q:Can I ship products to multiple addresses?A:Yes, you may ship to multiple addresses. Please remember the free shipping threshold is based per shipping address, not total order.
Q:Can orders be shipped to foreign countries?A:No, at this time belk.com only ships orders to the contiguous United States, Alaska, Hawaii, and Military APO/FPO addresses.
Q:I have received a shipment from belk.com but there is an item missing. Why?A:If the quantity displayed on your order summary page included in your package is 0 and the item is missing, it means that the item went out of stock between the time you placed the order and the time it was shipped. Please note, Belk does not backorder items and your credit card has not been charged for the missing item.
Q:Where can I see information about an order I placed?A:Belk.com will send you an order confirmation email, which will include the order number as well as complete details of the order itself. If you are registered on belk.com, you can also view any past or current order information by clicking Order Status at the top of the page.
Q:How can I inquire online about the shipping status on my order?A:If you have created a belk.com account, you have two ways of tracking your order online. First, please sign in (if not already signed in), and you will be able to track your order through belk.com by clicking the "Order Status" link on the top of any page. This will bring you to the "My Account Orders" page of belk.com, where you can click on your order number and view the current status of your order.
Second, after your order has been picked up by the carrier for shipment, you can track your order through the shipping carrier's website. The shipping confirmation email, sent to you after your order has been shipped will include the carrier's tracking number for your reference. (This option is available for tracking the status of your order whether or not you are registered on belk.com.) Please note, at this time, we are unable to offer tracking services on Belk Gift Card orders, APO and FPO orders.
You may also obtain information on your order status by contacting a friendly Belk Customer Service Representative, at 1-866-235-5443, Sunday – Saturday, 7am-11pm ET.
Q:What telephone number do I call to speak to a Customer Service Representative?A:For questions about your Belk Rewards Card, please dial: 1-800-669-6550, Monday – Saturday, 8:30am–7:00pm ET. For all other Customer Service questions, please dial: 1-866-235-5443.
Q:May I purchase and/or redeem gift cards online?A:Belk.com offers a variety of gift cards that may be purchased online and redeemed at any Belk store, and at any time on Belk.com.
Q: Can orders to belk.com be phoned in?A:Yes. Phone orders can be placed by dialing 1-866-235-5443.
Q:Is sales tax added to my order?A:If your shipping address is located within one of the states where Belk is registered to collect tax, sales tax will be automatically added in accordance with individual state regulations. Belk currently charges tax in the following states: AL, AR, CO, CT, FL, GA, KY, LA, MD, MO, MS, NC, NY, OK, PA, SC, SD, TN, TX, VA, WA, WI and WV.
Q:When will my credit card be charged?A:Your card will be charged at the moment the shipment is picked up by the carrier.
Q:Can I make changes to or cancel my order after it has been submitted?A:Our goal is to process and ship your order as quickly as possible; therefore, changes or cancellation can occur up to one hour after the order has been submitted. Please note: to make changes you must call our Customer Call Center, 1-866-235-5443, Sunday through Saturday 7:00am–11:00pm ET. These changes include order cancellation requests, address changes, upgraded shipping or adding items to your order.
Q:I am trying to place a large order and am having difficulty. Why?A:Quantities of certain items may be restricted for orders place on belk.com. If you experience any issues placing a large order, please call Customer Service at 1-866-235-5443.
Q:Does belk.com offer gift packaging?A:Yes. After you have found the perfect gift, let us make it even more special. For $4.95 per selection, we will place your item in a beautiful gift box. Please note that some items are too large for gift packaging.
Even if you don't opt for gift packaging, you can always include a personal gift message at checkout for no additional charge.
Belk.com accepts the following forms of payment:A: Belk Rewards Credit Card, MasterCard, Visa, American Express, Discover, Debit Cards with a Visa/MasterCard/Amex/Discover logo, Belk Gift Cards, Pre-paid gift cards, such as Simon's: as long as the sale is less than or equal to the value/balance of the card.
Q:What is the wish list?A:Belk.com allows you to create a personalized list of items on the site that you really want. You can share it with friends and family for gift ideas or keep track for yourself until you're ready to make a purchase.
Q:How do I create a wish list?A:If you already have an account on belk.com, all you have to do to create a wish list is select "Add to Wish List" from any product detail page after entering the relevant color, size and quantity.
If you don't have an account, you'll need to create one in order to add items to your wish list. You can create an account by using the Sign In/Register link at the top of the page.
Q:How do I share my wish list?A:Go to your My Account page using the link at the top of belk.com. Click "View Full Wish Lis". Select the link from there that says "Email page to a friend". Enter the email address of the person you wish to send the list to, your name and email address, then a personal message. Click "Send".
You can also share your wish list using Facebook or Twitter. Simply click on the Share button then choose your preferred social media option.
Q:How do I remove an item from my wish list?A:From your wish list page, check the box next to the item you wish to remove marked "Select Item". At the bottom of the page, click "Delete selected item".
Q:How do I purchase an item once I have added it to my wish list?A:When viewing your wish list, check the box next to the item you would like to purchase, then click Add to Shopping Bag.